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Why did you not respond to an email I sent you?

Solution

SUPPORT TICKET EMAILS:

Just because an email is sent does not necessarily mean that it will arrive at its destination. For that reason I do not recommend replying to support tickets to update them.

I only recommend updating support tickets by clicking on the help desks login link or on the ticket number that you find in each email so that you can update your support ticket via the help desk itself.

That way you can guarantee that your latest updates are added to each of your tickets and that they will be seen and replied to accordingly.

ALL OTHER EMAILS:

I have largely stopped using my website email address(es) and mostly ignore the emails sent to them as they are basically only used by spammers these days, and I get so much spam to those email addresses that the one or two genuine emails I do receive there are easily missed.

For that reason I recommend that anyone wanting to contact me for any reason use this helpdesk to submit a ticket, where I will be guaranteed to see the message and there will always remain a copy of the message to refer back to.

Or alternatively you can also write to me at the mailing address below, but please be aware that this will take much longer to get a reply due to postal delays and other issues beyond my control, and so for that reason the mailing address should only be used for important documents etc.

Postal | Correspondence Address (mail and letter items only)
Unit 10385
PO Box 6945
London
W1A 6US

Parcel | Courier Point Address (parcel and courier delivery only)
Unit 10385
Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH

 
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